Every RP Technology and RP Machine Manufacturer should have their technology
stand up to being questioned. The machinery should be checked, double-checked
and proven to an unwritten RP industry standard for part quality and machine
reliability.
Now--When one customer reacts like this to a manufacturer, it hurts all RP
companies, their technologies and their reputations for years to come. It gives
an impression that RP manufacturers should not be trusted and that all RP
manufacturers are the same. The manufacturer should work hard to help a customer
and fix the problems no matter who they are. I have been in Sales for 27 years
and have had my fill of irate and mean customers, but the best advertising is
still a happy client.
For a manufacturer to slam a RP Industry customer, this is the worst thing THEY
can do. The only reason for this e-mail was sent all over the world to annoy and
embarass this customer.
To Mr. Denton;
Mr. Hastbacka owes you an apology for his comments and I for one, want to see
it published on this worldwide forum. NOW!!!!!!!!
KDenton@williams-int.com wrote:
> Al,
>
> Again you astound me with your comments! Why is it when companies are under
> the magnifying glass they call the folks holding the glass whiners and turn
> to insults and obnoxious comments? Your comments remind me of Albert Young!
>
> At this years 3DNAUG meeting SEVERAL other users of your equipment expressed
> the same concerns to me as I have to you! So I'm not the only one and I
> look myself in the mirror everyday as I am the ONLY one responsible for the
> equipment at Williams International! My SLA, RTV Tooling and other
> equipment has not stopped producing parts in the 5 years that I have run the
> equipment. My year at Valeo Climate Control and 5 years at Ford Motor
> Company were no different. One question came up during some of the
> discussions about you folks and that was why do you people turn everything
> into some personal vendetta? I have never said a bad word about you or Rolf
> and yet you send these little snippy insults out over the Internet and in
> the case of Rolf to my personal email address! I stated in my original
> email that YOUR technology was not good for us but may very well be for
> jewelry makers and others. The original request for information was for the
> experiences that users of your technology had, I'm simply stating facts and
> if anybody wants they can read the repair history on our equipment for
> verification of these facts!
>
> Your dam right I complain about ALL of the RP vendors and I will never stop
> nor should anyone else! Are we to take your word for everything? If that's
> so then we all would be a bunch of mindless drones with equipment that never
> evolved or possibly worked! You manufactures of this and all other
> equipment in this industry need to pay close attention to the users of your
> equipment regardless of the level of frustration experienced by either
> party! You folks at Sanders and Albert Young are the only ones that have
> turned this into some sort of personal thing. We have given you two years
> of OUR time and OUR money to get YOUR equipment operating to at least some
> sort of acceptable degree and YOU have failed! Over and over and over we
> have tried to operate the equipment in question according to your specs and
> it has simply not functioned as such! Are we now supposed to just tuck it
> away in a corner and let others make the same mistake? Your comments about
> a new comer to this industry on this mailing list were obnoxious at best!
> Just as your comments to me have been. At least try and keep it above the
> belt!
>
> Karl
>
> -----Original Message-----
> From: AHastbacka@aol.com [SMTP:AHastbacka@aol.com]
> Sent: Tuesday, March 14, 2000 2:18 PM
> To: KDenton@williams-int.com; rp-ml@bart.lpt.fi
> Subject: Re: Objet Quadra
>
> Karl:
>
> In all my years on this list, you have never had a good word to say
> about any
> of the RP manufacturers. Why don't you get with the program.
>
> An RP system requires a competent operator. Why don't you look in
> the mirror
> to see if you are not the probelem.
>
> Al Hastbacka
>
> For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/
For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/
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