Re: DTM Service contract

From: Timothy J. Gornet (tim.gornet@louisville.edu)
Date: Fri Mar 31 2000 - 17:57:26 EEST


Trevor, we have had our SLS2500+ for a year now with no catastrophic problems. However, what may be of more interest is that DTM I believe is now going to offer several different options for maintenance that may be more cost effective for you. I think I just received a letter to that effect from them. Anyone from DTM want to elaborate on the options??

Tim

Tim Gornet Computer Aided Engineering Consultant
INTERNET: tim.gornet@louisville.edu
SLUGNET: Vogt Bldg. Rm 101, University of Louisville, Louisville, KY 40292
PHONENET: (502)852-0714 FAXNET: (502)852-8890
Rapid Prototype Facility

>>> "Trevor James" <trevor_rp@hotmail.com> 03/31 7:30 AM >>>
Hi All -

One of the service bureaus I use has a 2500+ from DTM. They are considering
taking advantage of the new multi-tier maintenance contract option offered
recently from DTM. The only question they have is are there any
catastrophic problems lurking out there with 2500+ machines? What I am
asking is, of all the current users of 2500+ machines, has anyone had any
major problems with them that would have been more expensive to repair than
the basic $34K maintenance contract?

Additionally, has anyone had to wait longer than an acceptable amount of
time to have their machine serviced?

Thanks
Trev
______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com

For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/

For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/



This archive was generated by hypermail 2.1.2 : Tue Jun 05 2001 - 23:03:10 EEST