From: Andres Chamorro III (achamorro@gmail.com)
Date: Wed Oct 03 2007 - 15:02:59 EEST
I have a Dimension machine and couldn't be happier. The output is great
quality and functional, and the service contract is reasonably priced (under
$2000). Not sure how well they respond to service calls though. I've had
the machine since March 06, it's regularly used, and I've never had to call
for service. I would recommend this machine to anyone.
Andres
On 9/25/07, Stanley Lechtzin <stanley@comcast.net> wrote:
>
> I have to agree, service is the key to successful 3D printing! From
> stories like this, I must consider us fortunate to have an attentive service
> provider for our Z406 that continues to perform well for us after many years
> of heavy duty classroom use. In the early years the service techs would come
> to us from the ZCorp headquarters in Mass. Now our local people are just a
> phone call away and they really do try to keep me happy. My only complaint
> is the cost of the annual service contract. It is not easy to justify $8000
> a year to the budget gods. I hope that ZCorp will find a way to help the non
> profit educational users keep our machines running without our having to
> wipe out our budgets.
>
>
> At 10:49 AM 9/24/2007, you wrote:
>
>
> Damn! This is the kind of stories we used to hear about 3D Systems and
> DTM. Maybe this is the reason this industry has grown at an inconceivably
> glacial rate for the last two decades? I wonder, does anybody know what
> Apple's service was like when they first hit the market with their computer
> in the 1970s? I know when IBM did it, their PC was backed by the most
> incredible service organization in the world, and that helped give people
> the confidence to jump in.
>
> Marshall Burns
> www.fabbers.com
> (a site where the data are horribly out of date, but hopefully the ideas
> are not)
>
>
>
>
> Prof. Stanley Lechtzin
> Area Head
> Temple University, Tyler School of Art
> Metals/Jewelry/CAD-CAM
> 7725 Penrose Ave.
> Elkins Park, PA 19027
>
> phone: 215-782-2863
> fax: 215-635-2861
> email: stanley@comcast.net
> stanlech@temple.edu
>
> http://www.temple.edu/crafts
> M/J/C-C web site
>
> http://listserv.temple.edu/archives/acmet-l.html
> ACMET-Listserv
>
> http://isc.temple.edu/crafts233_public/
> Online CAD/CAM I Course
>
>
>
>
-- _________________ Andres Chamorro III 57 Centre St. Natick, MA 01760 V: 781.997.0140 C: 508.566.3499
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