Re: [rp-ml] RP Customer Service

Am 21.11.2008 um 02:27 schrieb Jim Pike:

> How many RP manufacturers expect to survive based solely on the
> technology and not service??
>
> Are the economic woes affecting U.S. RP manufacturers causing them
> to wish for a "bailout" plan?

Undoubtly, different companies have different emphasis' on service.
While having an extensive service is comfortable to the customer, the
picture changes if you realise the customer effectively has to pay
this service.

In times of lower economy customers probably tend to have less money,
but more time at hand. This makes the low service - good quality
manufacturers look better.

Markus Hitter

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Dipl. Ing. Markus Hitter
http://www.jump-ing.de/
Received on Fri Nov 21 10:41:11 2008