Re: Performance metrics

From: M. Burns ( ((
Date: Sat Aug 02 1997 - 09:15:37 EEST

Dear Rick,

     That's an interesting question you pose, along with examples of
some of the difficulties in laying out a definitive answer.

     Last year we did a major study of the fabricator shop (service
bureau) industry for a client. In it we identified six criteria for
excellence in a fab shop:
          -- Technical competence,
          -- Understanding of and response to customers' needs,
          -- Delivering quality products in a timely fashion,
          -- Successful communication of the value of its services in the
             marketplace (i.e., sales),
          -- Managed for profit and growth, and
          -- Operating nimbly so as to change with the industry.
Of course most of these criteria do not lend themselves to being measured
numerically, so it comes down to subjective evaluation.

Best regards,
Marshall Burns

** Ennex(TM) Fabrication Technologies **
******* *******
** 10911 Weyburn Avenue, Suite 332, Los Angeles, U.S.A. 90024 **
** Phone: +1 (310) 824-8700 Fax: +1 (310) 824-5185 **
** E-Mail: **

On Fri, 1 Aug 1997 ralott@CCGATE.HAC.COM wrote:

> How do you measure the performance of your RP operation?
> I don't mean how do you determine if your business is successful --
> that's easy to tell by looking at the balance sheet. So what are the
> measurable indications of a well run shop?
> If we just count the number of parts that cycle through, we would have
> to allow for the amount of work that comes in, which is more a measure
> of the sales staff's performance. (or our ability to take on only
> small, easy parts)
> If on-time delivery is the measure, then it requires turning away work
> with unreasonable due dates and possibly not maximizing the throughput
> potential of the equipment. These are not options where I work.
> Would the number of restarts be a good indication? If parts are
> scrapped because of poor setup it would be a indication of the
> operator's ability. Any other ideas?
> Rick Lott
> Hughes Space and Communications
> Los Angeles California

This archive was generated by hypermail 2.1.2 : Tue Jun 05 2001 - 22:40:00 EEST