3D Maintenance

From: Joe DeGuglielmo (jfdegug@ibm.net)
Date: Wed May 20 1998 - 12:12:42 EEST

Hi to All 3D Systems Customers,
I have some questions to those brave souls who have tried the path of no
annual maintenance contracts. If you have dropped maintenance on your
SLA machines and paid for service as needed could you please answer
these questions?

   * How have you found the response time and cost to be when you've
     called for service?
   * Has the savings been significant?
   * Has your down time been much longer?

I realize these are sensitive questions. Please feel free to reply
privately if you would prefer anonymity.


Regards, Joe DeGuglielmo

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