From: kbarker@iware.com
Date: Wed Jul 21 1999 - 21:32:55 EEST

Hi Roger,

In reading the response you sent Ellis, I was hoping I could get involved and
ask your help. There are a few sporadic reports of Surfacer or RPM crashing
that come through my department. 75% of the time, the abnormal termination of
the application issue revolves around memory/swap restrictions. If you are
seeing RPM crash on a regular basis, can we look at your virtual memory size?
It should be approx. 4-5 times as big as the RAM space if you intend on doing
mathematically intense operations, such as Booleans, polygonizing, direct
registrations, etc.

I would like to work with you in obtaining a sample file that crashes and its
log file. I will forward this to our development group so a realistic diagnosis
can be made. It's quite possible there's a S/W bug (did I say that word?) that
we need to be made aware of. But it may also be a swap space limitation and the
operation has nowhere to go.

As for your other observation, if there are operations that require more steps
in 9.0 than they did in 8.1, help me understand where these are, and let's
address them one by one. I would like to offer support@iware.com as the vehicle
for communicating with me. If you can send me a list of concerns, my group will
begin to work thru them. You stated that Imageware has been very helpful in the
past, I believe we still are and I'd like to do everything in my power to help
you Roger.

Please email me...
Best regards,
Ken Barker
Customer Support Manager

>From: "Spielman, Roger L" <Roger.Spielman@West.Boeing.com>
>To: rp-ml@bart.lpt.fi, "'Ellis Mackay'" <ellis_mackay@hotmail.com>
>Subject: RE: How good is Imageware Surfacer
>Date: Wed, 9 Jun 1999 10:12:56 -0700
>X-Mailer: Internet Mail Service (5.5.2448.0)
>Sender: owner-rp-ml@bart.lpt.fi
>Hello Ellis
>We have been using Imageware for over three years now. I use RPM for
>virtually every setup and build through our DTM Sinterstations. I also have
>some of the other "high-end" packages, but keep reverting back to Imageware.
>We struggled with Imageware in the beginning and required quite a bit of
>support. To their credit, the folks at Imageware were very helpful with our
>requests for assistance. This is not a very intuitive package to use. If you
>have not attended the formal training classes at their facility, I would
>strongly recommend it. I my opinion, it is the strongest package, with
>Materialise in a very close second for the work we are doing. This of course
>will be different for everybody depending on their needs. In our work I have
>not found one package that accomplishes everything we want.
>If this all sounds too rosy, keep reading... It drives me nuts sometimes. I
>am using a 200 MHz Pentium Pro with 128 Mb of RAM...seriously outdated for
>this day and age...but it still works fine for the most part. The software
>will hang...it has from the beginning and still does with the latest
>revision. I have used the Unix version and the NT version (current) and this
>has been a way of life, especially when attempting large boolean or repair
>functions. The latest version (9.0A) seems to have gone backward with some
>of the most common functions requiring more steps than before...(are you
>listening Imageware?). By the way, I purchased Magics RP this last year, and
>was disappointed to find out that the package is seriously limited without
>spending the money for all the "options".
>Roger Spielman
>Rocketdyne Power & Propulsion
>The Boeing Co.
>> ----------
>> From: Ellis Mackay[SMTP:ellis_mackay@hotmail.com]
>> Sent: Wednesday, June 09, 1999 5:43 AM
>> To: rp-ml@ltk.hut.fi
>> Cc: ellis_mackay@hotmail.com
>> Subject: How good is Imageware Surfacer
>> Hello All RP-ML people
>> I was wondering if any imageware Surfacer users are having any problems
>> with their product and support? We are finding that all users we have
>> spoken with never get a response to their enquiries and problems. We
>> many be looking to invest in the field of RE and need to know whether
>> we are likely to find Imageware to be a major problem.
>> Also if you use Imageware, does it meet your requirements? It appears
>> to be very comprehensive but do the functions work ok?
>> Any information that helps us to make our decision would be much
>> appreciated.
>> Best Regards
>> Ellis Mackay
>> Mackay Design Solutions
>> ellis_mackay@hotmail.com

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