DTM Service contract

From: Trevor James (trevor_rp@hotmail.com)
Date: Fri Mar 31 2000 - 15:30:14 EEST

Hi All -

One of the service bureaus I use has a 2500+ from DTM. They are considering
taking advantage of the new multi-tier maintenance contract option offered
recently from DTM. The only question they have is are there any
catastrophic problems lurking out there with 2500+ machines? What I am
asking is, of all the current users of 2500+ machines, has anyone had any
major problems with them that would have been more expensive to repair than
the basic $34K maintenance contract?

Additionally, has anyone had to wait longer than an acceptable amount of
time to have their machine serviced?

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