Re: Expecting to Much?

From: Ron Ohler (
Date: Mon Jun 19 2000 - 00:58:43 EEST

Expecting to Much?While I am not a SLA user I must admit that it is rather disconcerting that you can spend tens of thousands of dollars for a machine that is specifically engineered to be used to produce parts for customers in a "Rapid Format" and to ensure that this is possible-you pay high fees for a service contract. But when service is needed most-your screwed and so is your customer. Not very conducive to keeping customers, theirs or yours.
Ron Ohler
Ohler Machine
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  ----- Original Message -----
  From: Jordan Joseph W DLPC
  To: rapid prototyping list
  Sent: Sunday, June 18, 2000 2:37 PM
  Subject: Expecting to Much?

  Hello Everyone,

  I just wanted to get input from other SLA users about the lack of weekend Tech Help from 3dSystems. I could be mistaking but I thought that they use to have phone tech Support on the weekends. It seems to me that with the cost of the Maintenance agreements some limited form of support could be available. Sometimes they maybe about to walk you through a problem or tell you field service will need to come out. I have a 97 hour build going right now that is due midweek (about 1/3 done) that is why I'm out here today. I having problems resin build up near where the laser parts between layer. Eventually this build up will get large enough to crash into the 3500 blade and ruin part of my build. It would be nice to get some advice on how to at least nurse this build to completion.

  Joseph W. Jordan
  Stereolithography Technician
  Coastal Systems Station Code E-32
  6703 West Hwy 98
  Panama City, FL 32407-7001

  850-235-5984 (voice)
  850-234-4567 (fax)

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