RE: Expecting to Much?

From: James P. Harrison (
Date: Mon Jun 19 2000 - 18:23:32 EEST

Expecting to Much?Hey Joe,

I don't remember 3D Systems ever having weekend support.

I am not quite sure of your problem, but I will take a stab at it. How much
of a build up of resin is there? You should be able to pause the machine
and remove that film of cured resin. Usually the build up is slow and will
not cause a crash. Sounds like the laser needs to be moved a little further
away from the edge of the vat? By now you probably have talked to 3D
Systems and I hope the problem is resolved.

Good Luck,

James P. Harrison
Director Of Operations
3Dimensional Engineering
2991 North Powerline Road
Pompano Beach, FL. 33069
Phone: 954-972-9906
Fax: 954-972-8903

  -----Original Message-----
  From: []On Behalf Of
Jordan Joseph W DLPC
  Sent: Sunday, June 18, 2000 2:37 PM
  To: rapid prototyping list
  Subject: Expecting to Much?

  Hello Everyone,

  I just wanted to get input from other SLA users about the lack of weekend
Tech Help from 3dSystems. I could be mistaking but I thought that they use
to have phone tech Support on the weekends. It seems to me that with the
cost of the Maintenance agreements some limited form of support could be
available. Sometimes they maybe about to walk you through a problem or tell
you field service will need to come out. I have a 97 hour build going right
now that is due midweek (about 1/3 done) that is why I'm out here today. I
having problems resin build up near where the laser parts between layer.
Eventually this build up will get large enough to crash into the 3500 blade
and ruin part of my build. It would be nice to get some advice on how to at
least nurse this build to completion.

  Joseph W. Jordan
  Stereolithography Technician
  Coastal Systems Station Code E-32
  6703 West Hwy 98
  Panama City, FL 32407-7001

  850-235-5984 (voice)
  850-234-4567 (fax)

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