RE: a story, ZCorp service kudos

Date: Tue Jun 04 2002 - 19:56:56 EEST

To all,

Given the time and an increase in machines in use, all vendors of RP (or any
other equipment) will fall short of what we would expect. While I don't
like paying high prices for service contracts it is an unwanted evil. As
far as the personal used by the vendors and their incompetence...let me say
I have a neighbor that is director of service operations for the money
machines used in banks today. He is home about 4 days a week because he is
constantly interviewing potential employees. The "service professional" is
not paid all that well and is required to travel on a moments notice. It's
hard to find good people in any type of machine service industry RP or
whatever. I have worked with most of the current RP vendors and all of them
have fallen on their face at one time or another. I would suggest that all
of you get to know your equipment and know it well! I can perform most
service related tasks on my two SLA500s and when I do call for service I
know, watch and get involved when the service personnel are here. If a new
guy shows up to service my equipment I do not let him touch them until I ask
a few questions to help raise my comfort level. While I expect that my RP
vendor would send a competent service tech out I do not always count on it.
I am however prepared to intervene if I think it is needed and this applies
to both a new tech or an experienced one.

Karl R. Denton
Lead Engineer
RP and Casting Operations
Williams International

-----Original Message-----
From: Tony Furdock []
Sent: Tuesday, June 04, 2002 12:06 PM
To: 'RPML'
Subject: RE: a story, ZCorp service kudos


In fact, I've mentioned to 3D personnel that they should take notes from
ZCorp on how to provide service, but got not much more than a "harumph" in
response. BRAVO ZCorp! And take note, 3D!!!

P.S. - Good to hear from you, Jim - Will I see you at the ZCorp user's
meeting this year?

Tony Furdock
Creative Technical Solutions
6880 Hillsdale Court
Indianapolis, IN 46250
fax 317-578-3446


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-----Original Message-----
From: []On
Behalf Of Pike, Jim
Sent: Monday, June 03, 2002 12:11 PM
To: ''; 'RPML'
Subject: RE: a story

My 2 cents worth....

Same here, Charles! Z-Corp's service is excellent; to say the least!!

Just not as close to Vail, CO. though!!!

Jim Pike
Sturm Inc.
West Virginia

-----Original Message-----
From: Charles Overy []
Sent: Monday, June 03, 2002 10:33 AM
To: 'RPML'
Subject: RE: a story

My 10 cents...

You won't find me complaining about Z Corp service contracts. Nothing but
first class support from them. The last repair (yes the machine has had
some) was at the component level and no charge for parts or anything. Very
interested in our issues and willing to send people our way when necessary.
Maybe it helps that we are only 10 minutes from Vail, CO!



-----Original Message-----
From: []On
Behalf Of Elaine Hunt
Sent: Monday, June 03, 2002 6:14 AM
To: 'RPML'
Subject: RE: a story

At 11:39 AM 5/30/2002 -0400, Bruce E. LeMaster wrote:
>I think you missed the underlying anger in Bruce O.'s message about his
>machines being down. What do you do when your lively hood is essentially
>held hostage by the manufacturer of your equipment?

I am not sure many of you will remember a few short years ago when I was so
angry about vendors. However the ones who accused me of not liking or
loving the technology will remember... I was any to the point that I pulled
the plug on my SLA 250 because of poor maintenance issues. My lab spent
well over 50k to the vendor with no results.

I think Terry and this group should track down time of systems and tell the
real story of maintenance contracts versus real delivery. I documented
build failures to prove how much poor maintenance and FEs can cost a

Bruce O, It was not your fault and I would expect some compensation from
the vendor for your downtime.


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