From: Joe Allison (firstname.lastname@example.org)
Date: Fri Aug 15 2003 - 02:39:57 EEST
Its get even worse.
They also have some escape clause for damage where the packaging is insufficient. For any significant claims, they will pull this one out.
We had a box that had been crushed and another where a fork lift had obviously been driven clean through the box (and the part). They blamed both on the packaging. They reasoned that, the fact that the parts got damaged was, in itself, the obvious proof that they were not packaged well enough. They were both double boxed.
That's when we realized the insurance is a scam. You're right, the insurance is a total waste of money. We self insure everything now. We used our business insurance carrier for a large shipment once, but it was too much hassle.
Oh well. Live and learn.
Solid Concepts Inc.
28231 Avenue Crocker, Bldg 10
Valencia, CA 91355
Tele: (661) 257-9300
Fax: (661) 257-9311
Web site: http://www.solidconcepts.com
From: Charles Overy [mailto:email@example.com]
Sent: Thursday, August 14, 2003 11:38 AM
To: firstname.lastname@example.org; email@example.com
Subject: Shipping Models - Dont Use Fed Ex
Has anyone else expereinced Fed Ex denying a damage claim on a model?
It seems that they have a one liner in their terms and conditions that says
the specifically do not accept responsibility for damage to "scale models".
(Even if you buy thier insurance). In this case they didn't just shake it
arround a bit, they crushed the crate made from 3/4 inch plywood and 2x4's.
>From their site of "Liabilites not assumed:"
"The shipment of scale models... "
I do not know if shipment was a prototype at 1:1 scale they would still
Wondering if anyone else had this experience and who they use for shipping
Beware that it is probably a waste of money to buy insurance on FedEx
Better yet find a shipper who will support your product. It does appear that
UPS has not such restriction.
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