RE: [rp-ml] Coments please...

From: David K. Leigh <>
Date: Wed Aug 11 2004 - 21:36:49 EEST

In order to service customers, if you specialize in one particular aspect of
what a customer wants, you will either force your customer to go look for
other types of work, or you can network. I would say that specialty service
providers already network, even within a specialty. Say SP #1 runs a
specialty SLA resin and the job queue is full but one of his customers wants
the part now. . . . He will then outsource the work to SP#2 that he/she
trusts can do the job.

As far as a specialty network, I think industries are skeptical of
SuperServiceProvider's Network. Call 800-GetAPart and we'll take care of
your needs by providing you with the best solution. . . yada yada. Network
Marketing schemes have used this type of thing in the past by grouping soap,
vacations, and automobiles. . . but it is typically not the best for the
customer. There is a perception that you are either getting an inferior
product, are limited in your choices, or that you are paying too much for
the "network." The customer thinks "Why can't I just call them directly?"

So, as service providers continue to consolidate and specialize, we will see
the networking model used. But my guess it will be a reciprocal -
unofficial network.
David K. Leigh (254)933-1000
Harvest Technologies fax(254)298-0125
Rapid Prototyping Services

  -----Original Message-----
  From: proto []
  Sent: Wednesday, August 11, 2004 10:48 AM
  Subject: [rp-ml] Coments please...

  Hello everybody,

  I was reading an article by Todd Grimm and Terry Wohlers regarding the
future of service providers (SP). There, one of the solutions mentioned for
the surviving of the RP services providers would be specialisation! I agree
with that, but what about networking?

  Don't you think that specialisation combined with networking, would be
even a better solution???....each SP, with a high knowledge in each specific
area, working as a network, produced a complete service were each SP would
incorporate his specialized "Know How"...and each SP would contribute with
it's selling/marketing efforts to the Network's well being.

  Any comments on this subject? Does anyone know a success case that would
like to report?

  Thank you in advance.

  Best regards,
  Bruno Araujo

  DT - Laboratorio de Prototipagem Rapida

  Zona Industrial
  Rua da Espanha, Lote 8
  Apartado 313
  2431-904 Marinha Grande

  Phone +351 244 545 600
  Fax +351 244 545 601
Received on Wed Aug 11 20:46:04 2004

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